Social Modes

The Support Agent Who Never Burns Out

The Support Agent Who Never Burns Out Human-like AI teammates are quietly solving the problem that broke customer service. Meet Sarah. Sarah is your best customer support agent. She knows your product cold, handles difficult customers with patience, and resolves tickets faster than anyone on the team. She also called in sick Monday, runs on fumes by Thursday, and quit last April right after you finished training her replacement. This is the story nobody tells about customer service. The quiet st

Major college study links heavy social media use with higher odds of loneliness

Using social media for two hours a day does not seem like that much. It happens between classes, with a few scrolls on your lunch break and a little time before bed.

Psychological and Cognitive Perspectives on Human Interaction with Autonomous Vehicles

The rapid advancement of autonomous driving technology is reshaping transportation systems. However, its widespread adoption hinges not only on technical rel...

Why Our Bodies Synchronize During Social Interaction

Researchers explore interpersonal physiological synchrony—the alignment of heart rates and brain activity—as the biological basis for human empathy.

Psychology says the people who watch everything on social media but say nothing aren't disengaged — they're often the most observant people in any room, and ther…

While everyone else is busy crafting the perfect post, these silent scrollers are quietly becoming the most emotionally ...

Eric Quintane: 4 relationship traps that lead to burnout

Are your workplace relationships quietly burning you out? Drawing on large-scale research across industries, organizational behavior researcher Eric Quintane reveals four hidden relational traps woven into the fabric of work — and explores how connection shapes resilience, vulnerability and burnout.

Sarah Jones: Let's reframe cancel culture

Cancel culture launched a reckoning that was long overdue — but that doesn't mean it's getting everything right. Filmmaker and actor Sarah Jones slips in and out of various characters as she shares her personal experience with cancel culture and suggests a better way to hold others — and ourselves — to account.

Marina Abramović: An art made of trust, vulnerability and connection

Marina Abramović's art pushes the boundary between audience and artist in pursuit of heightened consciousness and personal change. In her groundbreaking 2010 work, "The Artist Is Present," she simply sat in a chair facing her audience, for eight hours a day ... with powerfully moving results. Her boldest work may still be yet to come -- it's tak...

Ron Eglash: The fractals at the heart of African designs

'I am a mathematician, and I would like to stand on your roof.' That is how Ron Eglash greeted many African families he met while researching the fractal patterns he'd noticed in villages across the continent.

Matt Mills: Image recognition that triggers augmented reality

Matt Mills and Tamara Roukaerts demonstrate Aurasma, a new augmented reality tool that can seamlessly animate the world as seen through a smartphone. Going beyond previous augmented reality, their "auras" can do everything from making a painting talk to overlaying live news onto a printed newspaper.

Margaret Mitchell: How we can build AI to help humans, not hurt us

As a research scientist at Google, Margaret Mitchell helps develop computers that can communicate about what they see and understand. She tells a cautionary tale about the gaps, blind spots and biases we subconsciously encode into AI -- and asks us to consider what the technology we create today will mean for tomorrow. "All that we see now is a ...

Don Tapscott: Four principles for the open world

The recent generations have been bathed in connecting technology from birth, says futurist Don Tapscott, and as a result the world is transforming into one that is far more open and transparent. In this inspiring talk, he lists the four core principles that show how this open world can be a far better place.

Judson Brewer: A simple way to break a bad habit

Can we break bad habits by being more curious about them? Psychiatrist Judson Brewer studies the relationship between mindfulness and addiction -- from smoking to overeating to all those other things we do even though we know they're bad for us. Learn more about the mechanism of habit development and discover a simple but profound tactic that mi...

How tourism, a booming wellness culture and social media are transforming the age‑old Japanese tea ceremony

Małgorzata (Gosia) K. Citko-DuPlantis does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant ...

David Fincher's 'The Social Network' turns 15: How it predicted our social media culture

India, Oct. 1 -- Can you imagine that it's been fifteen years since The Social Network (2010) movie was released? Fifteen! That's old enough for the film itself to have a Facebook page, and that seems ...

People Who Rarely Post on Social Media Often Share These 7 Traits

Social media encourages constant sharing, yet many people choose to stay mostly silent online. They may scroll occasionally, but their own profiles remain quiet. To some, this seems unusual in a culture built on updates and visibility. But those who rarely post often have thoughtful reasons for staying in the background. Their habits tend to reflect deeper personality traits rather than simple disinterest. They Value Privacy People who post less often tend to keep a...

Differentiate on social media and win: Why brands must have unique content strategies on platforms like X

Researchers from University of Rochester and University of Maryland published a new Journal of Marketing article that examines whether and how firms might differentiate themselves from close ...

Tom Oxley: A brain implant that turns your thoughts into text

What if you could control digital devices using just the power of thought? That's the incredible promise behind the Stentrode -- an implantable brain-computer interface that collects and wirelessly transmits information directly from the brain, without the need for open surgery. Neurotech entrepreneur Tom Oxley describes the intricacies of this ...

Marta Peirano: The surveillance device you carry around all day

"Why would anyone be watching me? I'm nobody." If this is your contribution to conversations about mass surveillance, tech journalist Marta Peirano would like a word with you. Wielding cautionary tales about contemporary data collection that make the Stasi seem quaint, Peirano explains how the data that our phones and algorithms automatically co...

Malte Spitz: Your phone company is watching

What kind of data is your cell phone company collecting? Malte Spitz wasn't too worried when he asked his operator in Germany to share information stored about him. Multiple unanswered requests and a lawsuit later, Spitz received 35,830 lines of code -- a detailed, nearly minute-by-minute account of half a year of his life.